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Frequently Asked Questions
Please note that the credit system used by the API is independent of the Pro subscription that gives access to the PhotoRoom app on iOS, Android, and the web.
A: The median latency (number of seconds it will take to remove the background) to return the processed image is 350ms for the Remove Background API.
The default rate limit is 500 images per minute. For special use cases, it can be updated.
A: PhotoRoom doesn’t save the images that are processed through the PhotoRoom API.
A: The server is located in Eastern USA.
A: Preview images are small resolution images, up to 0.25 megapixels (e.g. 625 × 400 pixels). They require 0.25 credit to be processed through PhotoRoom API instead of 1 credit for higher resolution.
Preview images are only available in the Remove Background API.
A: We recommend limiting to 25MP, although there is no specific limitation. If the file is too large and your connection is too slow, it might time out.
A: The default rate limit is 500 images per minute. For special use cases, it can be updated.
A: Below are a few examples of a well-done partnership on an upload image interface. Typically users benefiting from the background removal must see the PhotoRoom logo and be able to click on it.
From a technical standpoint:
- 1.Where should you put the logo in your app? The best place to show the PhotoRoom logo is on your upload-images UI if you have one. This way creators and resellers can learn about PhotoRoom. If you don't have such a UI, you can display the attribution logo next to the images you're showing on your application.
- 2.Which logo should you use? The PhotoRoom logo to add is the following one:We offer several versions of the logo (.svg for Android & Web, .pdf for iOS, and .png), a version with no tagline so you can localize "Background Removed by" and a dark version. They are available here: All PhotoRoom API attributions version. You can add a thin layer with white background and transparency behind our logo, so it works well on all images.
- 3.Which link should you set?Always wrap those images with a link to:
In case of an integration issue or of a bug on PhotoRoom's side:
- 2.Share with us:
- A standalone code to reproduce the bug
- The original input image you used
- The output image returned by PhotoRoom API
- A detailed description or visual example of the expected image you would have liked to get
We will investigate the issue and come back to you shortly.