Frequently Asked Questions
Q: How can I monitor my credit balance?
A: You can track your current credit balance in your API dashboard:
Please note that the credit system used by the API is independent of the Pro subscription that gives access to the Photoroom app on iOS, Android, and the web.
Q: What is the latency to return the processed image? Is there a rate limit?
A: The median latency (number of seconds it will take to remove the background) to return the processed image is 350ms for the Remove Background API.
The default rate limit is 500 images per minute. For special use cases, it can be updated.
Q: Are the images sent to the API stored by Photoroom? Can I ask to delete them?
A: Photoroom doesn’t save the images that are processed through the Photoroom API.
Q: Where is your server located?
A: The server is located in Eastern USA.
Q: What is the max resolution of the image?
A: We recommend limiting to images of 25 megapixels.
The Remove Background API doesn't have a specific image size limitation. Please be aware that if the file is too large and your connection is too slow, the API call might time out.
The Image Editing API has a maximum image size of 30MB.
Q: Which image formats are supported?
A: All APIs accept images in PNG, JPEG and WEBP format. Images in HEIC format are supported only by the Remove Background API. Other formats are not supported.
Q: Which colorspaces are supported?
A: The API supports images using the sRGB colorspace. If you need to process images using a different colorspace (P3, CMYK, etc.) we recommend that you contact us beforehand.
Q: Can I train a machine learning model using images edited with the API or Photoroom?
A: No, according to our terms, you can’t train a machine learning model using the Photoroom API.
Q: Is there a rate-limiting?
A: The default rate limit is 500 images per minute. For special use cases, it can be updated.
Q: What should the Photoroom logo look like within your app with the API partner plan?
A: Below are a few examples of a well-done partnership on an upload image interface. Typically users benefiting from the background removal must see the PhotoRoom logo and be able to click on it.
https://www.loom.com/share/fe97c7e645d94e0586465d98c7326042
From a technical standpoint:
Where should you put the logo in your app? The best place to show the Photoroom logo is on your upload-images UI if you have one. This way creators and resellers can learn about Photoroom. If you don't have such a UI, you can display the attribution logo next to the images you're showing on your application.
Which logo should you use? The Photoroom logo to add is the following one:
We offer several versions of the logo (.svg for Android & Web, .pdf for iOS, and .png), a version with no tagline so you can localize "Background Removed by" and a dark version. They are available here: All PhotoRoom API attributions version. You can add a thin layer with white background and transparency behind our logo, so it works well on all images.
Which link should you set?
Always wrap those images with a link to:
https://photoroom.com for web and email
Q: I have another question
A: For a question on pricing, please check our dedicated pricing FAQ.
For any other technical question, you can reach out to our engineers on our Slack Community.
In case of an integration issue or of a bug on Photoroom's side:
Share with us:
A standalone code to reproduce the bug
The original input image you used
The output image returned by Photoroom API
A detailed description or visual example of the expected image you would have liked to get
We will investigate the issue and come back to you shortly.
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